Our Core Values

Our core

values

Professionals’ core set of values are integral to our members. They guide everything we do and everything we stand for.

We believe new members can use these core values as the building blocks for their own business and generate long-term growth.

THINK
CUSTOMER

Our focus is always
on great customer
results

DELIVER
REMARKABLE
SERVICE

Our service
experience makes
customers say ‘wow’

STRIVE FOR
EXCELLENCE

Our professionalism
makes us
the best at
what we do

CHALLENGE
THE STATUS QUO

We always look
for ways to be
even better

CREATE
MEANINGFUL
IMPACT

We give back
through the power
of people

We think

customer

We aim to understand the customer better than
anyone else. To treat everyone as an individual
and put people at the heart of our culture.

Because it’s our mission to be famous for customer service, our
members need the freedom and flexibility to adapt to the ever
changing real estate environment.

For example, rather than being tied into a single group-wide
CRM, we have a range of preferred suppliers who can
help our members in different ways, without losing
any integrity of the brand, their service or
our group’s benchmarking capabilities.

New members will always have their voice
heard as they strive to grow their business
and create customer happiness.